Guardian of Excellence Award for Physician Engagement


CCH’s success relies on engagement from all areas of the patient care team, including the medical providers. In 2017, CCH was one of only five hospitals nationwide to receive the Guardian of Excellence Award for Physician Engagement.

Press Ganey, a leading provider of patient team engagement benchmarks, presented CCH the award in recognition of achieving and maintaining a score in the 97th percentile in the nation in overall provider engagement. The accomplishment places CCH amidst an elite group of 3% of healthcare organizations in the nation.

"CCH is fortunate to have a very active and engaged medical staff that is very dedicated to high quality patient care,” said Jamie Hendrix, Vice President of Patient Care Services.

The survey, conducted annually, assesses the Medical Staff’s perceptions related to factors such as leadership, departments within the hospital, the organization and the staff. A collaborative work environment aids the care team in gathering and sharing information to improve the patient experience.

"CCH offers a collaborative practice environment for providers in which their feedback (innovative suggestions for improvement in both quality and patient experience) is implemented to nurture the relationship-based culture already in place here at CCH,” explained Hendrix.