Patient Access Representative/Communications Specialist 0.8 FTE

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Posted On: Tuesday, 29th January 2019
Category: Support Services
Department: Communications
Shift: Weekday PMs & Weekend
Job Type:
0.8 FTE
Education: High School

Job Description:

The Patient Access Representative(PAR) is responsible for facilitating a welcome and easy access to Columbus Community Hospital (CCH). The PAR is one of the first points of contact at CCH and is expected to demonstrate a high level of customer service. The PAR is responsible for obtaining and recording accurate and complete demographics and payer information upon patient registration or admission to the facility. Other responsibilities include verifying insurance eligibility, collecting deposit requirements, and other clerical duties. Position will also complete other special projects and tasks as assigned by the Patient Access Manager.

This position serves as the initial hospital contact for telephone and two-way radio calls received via the Voice-over IP (VoIP) Attendant Console, TDD telephone, Lifeline, and ambulance radio. The Communications Operator is responsible for routing telephone calls and facilitating communication with staff and the general public in emergent and non-emergent situations. THIS POSITION SERVES AS THE PRIMARY SOURCE OF COORDINATING INFORMATION IN DISASTER SITUATIONS. This position is able to operate a variety of equipment proficiently including the Attendant Console, overhead paging system, (emergency) telephone, TDD phone, ambulance radio, and microcomputer equipment. During periods of off-peak activity this position is responsible for obtaining and recording necessary information for patient registration or admission to the facility; and, for preparation and data entry of department charges. The Communications Operator communicates with the public regularly to provide information and directions upon request.

Preferred Skills:

-High school diploma or equivalent required.

-Six months hospital experience in the areas of registration and/or patient accounts or experience in a medical office setting preferred.

-Must be proficiency in the use of computer software.

-Excellent verbal and written communication skills required in order to communicate effectively with patients, physicians, medical office staff, visitors and other CCH employees.

-Previous knowledge of health insurance products and benefits preferred.

-Must demonstrate professionalism, assertiveness in requesting payments and exceptional customer service skills.

-Must demonstrate the ability to work both independently with minimal direction, as well as a team member.

-Must be flexible in work hours

-Must have previous experience in a customer service oriented position.